Managed Services at Cloud Himalaya Nepal
Managed Services

Managed Services:
Elevating Your IT Operations

Managing a flexible, agile, and scalable IT infrastructure in-house can be both cumbersome and costly. Cloud Himalaya offers Managed Hosting Services, a dedicated solution that relieves the burden of handling complex hosting environments. Focus on your organization’s business and revenue-driven programs while we manage the intricacies.

Value Host Services:

We take on the responsibilities of procuring server hardware, managing space and power, and providing on-site hardware break/fix support. Retain control over your operating system licensing, installation, monitoring, and management.

Key Features:

  • Data protection for workloads running on the platform.
  • Granular level restores of files/folders (File Service and Advanced Service).
  • Full system restore (Advanced Service).
  • Application protection (Advanced Service).
  • Secure data transfer and storage.
  • Tenant-specified protection schedule.
  • Reduced and predictable costs compared to deploying data protection solutions on the platform.
  • Ad-Hoc Backup.
  • Tenant Self-Service Administration (Basic Service).
  • Provider-managed administration (Advanced Service).
  • Copies of data in multiple sites.
  • Long-term data retention (1, 3, and 7 years).
  • SLAs for service availability provided by reputable service providers.
  • Adherence to regulatory compliance regarding data retention and auditability.

Database Management:

Our Database Management Services are tailored to meet the needs of businesses requiring secure, reliable access to their database applications. Cloud Himalaya’s data centers provide expertly managed database services, alleviating businesses of day-to-day administrative burdens and significantly lowering the total cost of ownership (TCO).

Supported Databases:

  • MYSQL
  • MSSQL
  • ORACLE
  • SYBASE
  • DB2
  • POSTGRESQL

Standard Deliverables – DB Services:

  • Managing database servers.
  • Starting up and shutting down database instances.
  • Scheduling jobs for the hosted databases.
  • Creating databases and environments.
  • Controlling and supporting migrations.
  • Verifying the health and performance of instances.
  • Proactive alert notification to customer technical contacts.
  • Ongoing maintenance and support for the environment.
  • Performance Management.
  • Implementing and maintaining database security.
  • Managing vendors.
  • Resolving incidents, errors, and corruption.
  • SLA of 99.98% uptime for clustered Oracle and MS-SQL; 99% for non-clustered MySQL, Oracle, and MS-SQL DB.
  • Supporting and troubleshooting all database issues on a 24x7x365 basis.
  • Monthly Reports.
  • Database Backup and Recovery.