Each configuration change undergoes a meticulous journey
Adhering to the robust ITIL V3 change management process, Cloud Himalaya places a premium on ensuring the reliability and security of its services. Each configuration change undergoes a meticulous journey through the formal change management meeting and board approval process. Before reaching this stage, a comprehensive user and business impact analysis is conducted, involving all affected groups in the approval process. Ample lead-time is allocated for notification and justification, fostering a transparent and collaborative decision-making environment.
The scheduled change management meetings, conducted via live video conferencing from 12:00 to 13:00, provide a platform where all business owners are invited to participate. Every Change Request is meticulously discussed, seeking thorough approval from business owners before progressing to the formal change schedule. Notably, most scheduled changes are strategically planned for Tuesdays and Thursdays from 11 PM to 3 AM, as well as Saturdays from 8 PM to 2 AM. This thoughtful scheduling minimizes disruptions to regular business operations while ensuring efficient implementation.
In the case of emergency changes necessitating the replacement of faulty or failed components, Cloud Himalaya employs a rapid approval process. This involves a formal user and business impact analysis, accompanied by due notification and approval procedures to swiftly address and rectify any critical issues that may arise. This commitment to a structured change management approach underscores Cloud Himalaya’s dedication to delivering reliable and secure IT services to its clients.